1 st Tier Support Engineer – French

Posted o săptămână ago

Do you love to help people and learn new technologies?


  • Answer questions and deliver support to customers with varying degrees of product knowledge.
  • Log all activities and transactions with the customers in our Helpdesk ticketing System.
  • Identify and escalate tickets to the appropriate teams when needed.
  • Perform proactive follow-up with customers
  • Analyze ticket trends by evaluating reports
  • Reproduce customer issues in lab environment
  • Work within SLA guidelines
  • Maintain high level of customer satisfaction


  • Solid understanding of OSs – Windows Servers, Workstations & Mac
  • Solid understanding of SAAS based solutions.
  • Knowledge in popular network topologies & security solutions.
  •  Excellent English language skills – both spoken and written.
  •  Mandatory – Fluent French language skills, both spoken and written
  • Advantage – Previous experience with RMM / PSA solutions

Our client is ready to trust you with successful, long-term collaboration. What about you?

Connect with us at office@itswise.ro and let’s talk about your next opportunity!