1 st Tier Support Engineer – French

Posted 7 luni ago

Do you love to help people and learn new technologies?

Now you can be a part of a company that is changing the way MSPs do business. In Atera, we developed a SaaS solution for MSPs that combines three products into one: RMM, PSA and Remote Access, on the top of all that - it is very simple to use (our design philosophy). With our growing global customer base and with our latest innovations, we are now seeking to expand our Support team to preserve our good relations with our valued clients. What we are looking for is individuals that are passionate, energetic and customer centric. The ideal candidate will have the ability empathize with customers and ensure they get the proper assistance and the right solution.

Responsibilities:

  • Answer questions and deliver support to customers with varying degrees of product knowledge.
  • Log all activities and transactions with the customers in our Helpdesk ticketing System.
  • Identify and escalate tickets to the appropriate teams when needed.
  • Perform proactive follow-up with customers
  • Analyze ticket trends by evaluating reports
  • Reproduce customer issues in lab environment
  • Work within SLA guidelines
  • Maintain high level of customer satisfaction

Qualifications:

  • Solid understanding of OSs – Windows Servers, Workstations & Mac
  • Solid understanding of SAAS based solutions.
  • Knowledge in popular network topologies & security solutions.
  •  Excellent English language skills – both spoken and written.
  •  Mandatory – Fluent French language skills, both spoken and written
  • Advantage – Previous experience with RMM / PSA solutions

Our client is ready to trust you with successful, long-term collaboration. What about you?

Connect with us at paula.pricope@itswise.ro and let’s talk about your next opportunity!