Do you love to help people and learn new technologies? Now you can be a part of a company that is changing the way MSPs do business.

Our client company has developed a SaaS solution for MSPs that combines three products into one: RMM, PSA, and Remote Access, on the top of all that - it is very simple to use.

They are now seeking to expand the Support team to preserve good relations with their valued clients. They are looking for a teammate that is passionate, energetic, and can empathize with customers to ensure they get the proper assistance and the right solution.

What will you be doing?

• Answer questions and deliver support to customers with varying degrees of product knowledge.
• Log all activities and transactions with the customers in our Helpdesk ticketing System.
• Identify and escalate tickets to the appropriate teams when needed.
• Perform proactive follow-up with customers.
• Analyze ticket trends by evaluating reports.
• Reproduce customer issues in lab environment.
• Work within SLA guidelines.
• Maintain high level of customer satisfaction.

What are they looking for?

• Solid understanding of OSs – Windows Servers, Workstations & Mac.
• Solid understanding of SAAS based solutions.
• Knowledge in popular network topologies & security solutions.
• Willingness to work shifts and weekends
• Excellent English language skills – both spoken and written.
• Fluent French/German language skills, both spoken and written.
• Advantage – Previous experience with RMM / PSA solutions.

Our client is ready to trust you with successful, long-term collaboration. What about you?

Connect with us at office@itswise.ro and let’s talk about your next opportunity!