Technical Support Engineer – French
We are looking for our client, a Technical Support Engineer to provide technical assistance to our client worldwide growing customer base. Our client is looking for individuals that are passionate, energetic and customer-centric.
• Answer questions and deliver support to customers with varying degrees of product knowledge.
• Log all activities and transactions with the customers in our Helpdesk ticketing System.
• Identify and escalate tickets to the appropriate teams when needed.
• Perform proactive follow-up with customers.
• Analyze ticket trends by evaluating reports.
• Reproduce customer issues in the lab environment.
• Work within SLA guidelines.
• Maintain a high level of customer satisfaction.
• Solid understanding of OSs – Windows Servers, Workstations & Mac
• Solid understanding of SAAS based solutions.
• Knowledge in popular network topologies & security solutions.
• Excellent English language skills – both spoken and written.
• Mandatory – Willingness to work during weekends/holidays/night shifts.
• Mandatory – Fluent French language skills, both spoken and written.
• Advantage – Previous experience with RMM / PSA solutions.