Tech Support Representative

Iasi
Posted 3 weeks ago

ITSWISE08

We’re looking for Technical Support Representatives to join our client’s growing Support & IT department. If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on!

As Technical Support Representative you will be responsible to:

• To provide support to customers via multiple channels, ensuring that problems are resolved and customer expectations are met;

• To determine the most effective manner to resolve customer’s technical issues, engaging in research and in-depth troubleshooting where necessary;

• To identify and escalate situations requiring urgent attention.

Requirements:

• At least 1 years’ experience in a technical support role;

• Excellent English, verbal and written communication skills;

• Must have a strong customer focus; service-oriented attitude;

• Familiarity with basic network engineering;

• Basic knowledge of operating systems – Windows/Linux;

• Basic experience with relational databases;

• Excellent interpersonal skills, a team player;

• Ability to multitask – has a sense of urgency; maintains a positive attitude;

• A strong desire to learn;

• Ability and willingness to work in shifts, including weekends.