Support Engineer

Iasi
Posted 1 month ago

ITSWISE08

We are looking for our client, a qualified and experienced Support Engineer to provide technical assistance to our client worldwide growing customer base.

Responsibilities

  • Provide effective and high-quality technical support to both technical and non-technical end-users; 
  • Provide configurations, troubleshooting and best practices to customers;
  • Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done;
  • Properly escalate unresolved issues to appropriate internal teams;
  • Evaluate and prioritize customer support cases;
  • Act as liaison between the support and the engineering/product teams;
  • Training for customers.

Requirements

  • 3+ years of experience as a Support Engineer;
  • Experience within cybersecurity eco-system – plus;
  • Experience with SIEM / SOC products (ArcSight, Splunk, Qradar, AlienVault, etc.) – plus;
  • Advanced knowledge in operating systems (Windows, Linux) – must;
  • Familiarity with SQL;
  • Experience in navigating complex support scenarios;
  • Customer-oriented, Excellent communication (written and verbal) and interpersonal skills;
  • solid technical background;
  • Excellent analytical and problemsolving skills;
  • Self-starter, experience within a start-up environment;
  • Willingness to Travel to customer sites when required.