Solution Engineer

Iasi
Posted 3 weeks ago

ITSWISE08

We are looking for our client, a qualified and experienced Solution Engineer in leading all aspects of technical customer implementation efforts.

Key Responsibilities:

  • Provide technical expertise for pre-sales and post-sales activities;
  • Develop, complete and extend python-based integrations with 3rd party systems;
  • Installation and configuration of client platform, connectors, and integrations;
  • Analyze and resolve customer problems effectively in a timely manner;
  • Perform technical troubleshooting during implementations
  • Advice on alternative methods to solving complex business and technical issues;
  • Provide pre-sales support to internal and external teams;
  • Plan, coordinate and balance multiple projects at the same time;
  • Update Project times and updates in the provided Project Management Tools;
  • Identify and communicate customer requirements to the Product team.

 Requirements:

  • 3+ years of customer-facing experience in a Pre and Post-sales or Technical Account Management position, from the cybersecurity space;
  • Hands-on familiarity with Security Operations/Engineering, Incident Response, and SIEM systems;
  • Previous experience in leading large Enterprise Pilots/Implementations & Deployment /Proof of Concepts;
  • Previous Software development/programming experience with any major programming language (Python, C#, etc.’) – a plus;
  • Deep understanding of IT fundamentals such as networking protocols and devices, operating systems, etc.’
  • Sufficient knowledge of databases (MS, SQL, Oracle, MySQL) and IIS;
  • Project Management skills;
  • Teaching skills and lead training sessions;
  • Process analysis, problem-solving and listening skills;
  • Effective communication skills and comfortable presenting ideas, solutions, and concepts to others;
  • Strong customer-facing and relationship skills;
  • Proven security background and experience working in a SOC environment and investigating security events and threats – a big plus.