Deployment Operations Manager

Iasi
Posted 3 weeks ago

ITSWISE08

The Deployment Operation Manager is responsible for coordination of our client’s Software deployment into new Clients. The DOM plays a vital role in creating long-term healthy client relationships, acting as a bridge between the client and our operational Onboarding team.

The key responsibilities include governance across all areas of the Onboarding process and continual service improvement and customer satisfaction.

Responsibilities:

• Working with the sales and pre-sales team to smoothly handover of new clients from the Sales team to on-boarding team;

• Collecting On-Boarding requirements from new clients, and document it accordingly (SOW);

• Coordinating onboarding sessions with onboarding team;

• Working with Client success team to smoothly handover Clients from the onboarding team to the client success team;

• Owner of the customer experience in the onboarding phase Qualifications;

• Knowledge and demonstrated expertise in the areas of planning and technical project management;

• Have a background in process improvement;

• Effective at working independently once provided clear guidance;

• Demonstrated leadership skills;

• Highly organized and detail-oriented;

• Strong communication and interpersonal skills;

• Excellent team player with the ability to work independently as well;

• English Mother tongue level.