Customer Success Manager

Iasi
Posted 3 months ago

ITSWISE19

We’re looking for another Customer Success Manager to join our client’s expanding team. There are a few things we take really seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it’s incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position.

What you’ll be doing:

  • Build strong relationships with our clients to understand their needs and ensure their success with our product;
  • Serve as the main point of contact and liaison between clients and the rest of the team;
  • Empower customers to connect their goals and challenges with the solution provided by our product;
  • Take ownership of new accounts and manage their onboarding;
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product;
  • Stay in touch with clients to ensure that they’re realizing the full potential of our product.

Requirements:

  • Prior experience in customer service or account management – a must;
  • Native English speaker or English mother tongue – must;
  • Excellent interpersonal skills and multitasking abilities;
  • Superb written and verbal communication skills;
  • Positive attitude, empathy, and high energy;
  • Ability to take initiative and adapt.

Bonus:

  • Experience in online software or technology field;
  • Experience in working with executive level clients.