Cloud Application Engineer

Iasi
Posted 3 weeks ago

ITSWISE15

You will:

  • Investigate technical problems, using all the tools and data needed;
  • Identify and communicate solutions to the other support levels and to our customers;
  • Interact with various departments in a collaborative manner;
  • Keep up to date with the architecture of a complex product which uses multiple external services;
  • Optimize daily tasks by the use of automation and internally created tools;
  • Assist organizations and our partners in migrating data from their current system to our client’s;
  • Contribute in constant improving of technical support flows.

You need to have:

  • Strong technical background on Java, SQL or web services;
  • Vast experience in working with bash, python or other scripting language;
  • Ability to explain complex information in simple, clear terms to a non-IT personnel;
  • An ability to assess each customer/employee’s IT knowledge levels;
  • Excellent ability to quickly get to the root of a problem, to see and analyze multiple solution;
  • Experience using monitoring/big-data tools like: Nagios, Splunk, Loggly;
  • Strong interest in understanding our banking product business logic;
  • Excellent English written and verbal communication skills.

We hope you have:

  • Experience in working with AWS services;
  • Familiarity with basic financial terminology and accounting;
  • Experience with support ticketing system, including SLA management.