1st Tier Support Engineer with German

Posted 3 months ago

Do you love to help people and learn new technologies?

Now you can be a part of a company that is changing the way MSPs do business. Our client develops a SaaS solution for MSPs that combines three products into one, which is very simple to use. With their growing global customer base and with their latest innovations, they are seeking to expand their Support team to preserve their good relations with their valued clients. They are looking for passionate, energetic, and customer-centered individuals. The ideal candidate will have the ability to empathize with customers and ensure they get the proper assistance and the right solution.



  • Answer questions and deliver support to customers with varying degrees of product knowledge;
  • Log all activities and transactions with the customers in their Helpdesk ticketing System;
  • Identify and escalate tickets to the appropriate teams when needed;
  • Perform proactive follow-up with customers’;
  • Analyze ticket trends by evaluating reports;
  • Reproduce customer issues in a lab environment;
  • Work within SLA guidelines;
  • Maintain a high level of customer satisfaction.


  • Solid understanding of OSs – Windows Servers, Workstations & Mac;
  • Solid understanding of SAAS based solutions;
  • Knowledge in popular network topologies & security solutions;
  • Mandatory – Fluent German language skills, both spoken and written;
  • Advantage – Previous experience with RMM / PSA solutions.

What is our client offering?

  • An excellent career opportunity to work with a market-leading international company;
  • Job in an international environment with the latest technologies and equipment;
  • Great opportunities for career development;
  • Motivating financial remuneration.

Our client is ready to trust you with successful, long-term collaboration. What about you?

Connect with us at andra.iordachescu@itswise.ro and let’s talk about your next opportunity!