Do you love to help people and learn new technologies?

Responsibilities:

• Answer questions and deliver support to customers with varying degrees of product knowledge.
• Log all activities and transactions with the customers in our Helpdesk ticketing System.
• Identify and escalate tickets to the appropriate teams when needed.
• Perform proactive follow-up with customers
• Analyze ticket trends by evaluating reports
• Reproduce customer issues in lab environment
• Work within SLA guidelines
• Maintain high level of customer satisfaction

Qualifications:

• Solid understanding of OSs – Windows Servers, Workstations & Mac
• Solid understanding of SAAS based solutions.
• Knowledge in popular network topologies & security solutions.
•  Excellent English language skills – both spoken and written.
•  Mandatory – Fluent French language skills, both spoken and written
• Advantage – Previous experience with RMM / PSA solutions

Our client is ready to trust you with successful, long-term collaboration. What about you?

Connect with us at office@itswise.ro and let’s talk about your next opportunity!